Interview a CP: Zachary (Toy Story Midway Mania)

Zachary was kind enough to share his experience working at one of the most popular rides in the Walt Disney World Resort during his Disney College Program!  

What role did you have during the DCP, and where did you work?

I was attractions at Toy Story Midway Mania at Disney’s Hollywood studios. During my program I also had shifts working Fantasmic, Frozen fireworks, Osborn Spectacle of dancing lights, and Star Wars fireworks. 

What was a typical day like at work?  

As a CP I had almost completely all closing shifts. About halfway through my program they put our attraction in charge of clearing the park at the end of the night so I could be scheduled up to two hours after park close. I mainly had 6 hour shifts along with some longer ones thrown in. Working at Toy I would rotate through the different positions required to operate the attraction and also some extra ones like Fastpass kiosk. 

Is this the role you originally wanted? If not, are you happy you got it? 

Attractions was my top role when I applied, I was also interested in the hospitality roles but those are really hard to get. 

What are your favorite and least favorite parts about your job? 

My favorite and least favorite thing about working Toy Story was that it was the most popular attraction in the park if not on all of property. I loved learning all of the secrets of the ride and trying to beat my high score each time I got to ride it. 

Any specific magical moment you want to share? 

Toy story is one of the few attractions that anyone can ride at Disneys Hollywood studios. We had one ride vehicle that was able to transform so that people in a wheelchair could ride. It was always great to see those people coming back in after riding through and the smiles on their faces.

What made you want to do the DCP? 

I have known about the college program since high school and have always wanted to participate in it. I saw it as a way to get down to Florida and experience a semester down there. As a hotel, restaurant, and tourism management major it was the perfect opportunity to get experience working for one of the largest companies in the industry. 

Is there something you wish you would have known before doing your program? 

I wish I had looked into the location of CP housing more. I wish I had known what restaurants were around and also where the closest grocery store was before I came down. 

What advice would you give to those who want to participate in your role? 

Attractions is an interesting role, prepare to get people complaining and yelling at you for things that are out of your control. Many people do not understand how to use the Fastpass+ system so prepare for answering a lot of the same questions. 

What advice would you give to people who are interested in doing the DCP?

If you have a car bring it! I did not have one and relied on transtar. Transtar worked well enough but there were several times the buses were late or never showed up.

If you're a current or past college program cast member and would like to share your experience, email your name and role to thedisneyden@yahoo.com to participate!

Also don't forget to follow The Disney Den on Facebook, Twitter, and Youtube!

Interview a CP: Jeremy (EPCOT FriendShip Boats)

Did you know college program participants can also be in charge of the FriendShip boats between EPCOT and Hollywood Studios? Jeremy took the time to tell us all about his experience in transportation with these lovely boats!

What role did you have during the DCP, and where did you work? 
I was transportation at the FriendShip boats! These are the boats that are in the World Showcase and they run the route between EPCOT and Hollywood Studios, with a few resorts along the way. 

What was a typical day like at work? 
At the FriendShips, you were lucky if you didn’t have a closing shift. I usually started somewhere between 3pm and 5pm and get off anywhere from 11pm to 2am depending on Extra Magic Hours. I’d clock in and then sign up for the next available boat. Sometimes I’d get the one scheduled to arrive next, sometimes I’d have to wait up to an hour. While waiting, I just stood at the entrance/exit gates and talked to and helped guests.

Is this the role you originally wanted? If not, are you happy you got it? 
Concierge was my #1, but I didn’t think I’d get it since I’m not a hospitality major. Transportation (specifically FriendShips) was my realistic #1. 

What are your favorite and least favorite parts about your job? 
My favorite part was piloting the boats. They aren’t on any tracks or rails or anything. The captain has full control of the boat at all times. I loved fine-tuning my docking style to get to smoothest and best dock I could get. I also loved timing my lagoon (World Showcase) shifts around Off Kilter’s show times. I got to work on a boat and listen to Off Kilter; it doesn’t get much better than that! My least favorite part would have to be working in the rain and Hollywood Studios Extra Magic Hours nights. When the Studios has EMH, the docks get really busy and you have to anticipate how many people are going to be at each stop so you don’t fill up the boat too soon. 

Any specific magical moment you want to share? 
During Christmastime there is a special ending added to EPCOT’s fireworks show. You can actually see it from the Yacht and Beach Club boat dock and some other areas out there. One night my deckhand and I were way ahead of time and due back just after IllumiNations ended. We were going between Yacht/Beach Club and the Boardwalk when the holiday tag started. Since we had so much time, we stopped the boat and just floated for the rest of the show. It gave the guests a chance to see the show that they would have otherwise missed from a different perspective.

What made you want to do the DCP? I love Disney and WDW is my second home. I had heard about the program several years before I started college and knew I had to do it. It gave me my first opportunity to live away from home and really find out who I am. I met my best friend during my program and wouldn’t trade the experience for anything! Is there something you wish you would have known before doing your program? I don’t think so. I spent a lot of time researching so I had a really good idea of what to expect. What advice would you give to those who want to participate in your role? Go in with an open mind. Training may be overwhelming at first, but it is so worth it! If you can, work a few opening shifts too. Opening is such a different experience from closing and is worth getting up before sunrise. What advice would you give to people who are interested in doing the DCP? Do it! It is such a life-changing experience. The opportunities you have on the program are incredible. Also, if you can, take your car! The buses are notoriously unreliable (to say the least).

If you're a current or past college program cast member and would like to share your experience, email your name and role to thedisneyden@yahoo.com to participate!

Also don't forget to follow The Disney Den on Facebook, Twitter, and Youtube!

DCP Reunion Part Three: HOLLYWOOD STUDIOS

I was so excited to visit Hollywood Studios during my trip! My group even participated in a group Disneybound, where each of us dressed up as characters from Big Hero 6! We even met Hiro and Baymax! It was so much fun! Sadly, I felt ill later in the day and had to head back to the hotel to catch some rest, but thankfully I felt much better for the rest of my trip.

Enjoy!

Be sure to check out my other videos on my Youtube channel!

Have a magical day!

Interview a CP: Samantha (Hollywood Studios Merchandise)

What role did you have during the DCP, and where did you work?

I worked Merchandise at Hollywood Studios in the Backlands, which covers 14 different locations including Tatooine Traders, the area over by the ex-American Idol and Indiana Jones, Stage One (where all the Muppets are!), Oaken's Trading Post, Writer's Stop, the Prop Shop over by the ex-Backlot Tour, It's a Wonderful Shop, and any carts in those areas. Tatooine and Writer's were my absolute favorite places to work!

What was a typical day like at work?

I worked longer than a lot of my friends in other roles; an average shift was between 8 and 10 hours, going up to between 9.5 and 13 during Star Wars Weekends. The times we went in varied a lot too, probably because of the park hours - sometimes I went in a 11 and got out at 7:30 or so, once I was there at 7 am (the worst), and other times I've worked more regular CP hours, like 5 pm til 1 am or so. I had a lot of shifts that would start early afternoon, like 2:30ish.

Because we worked so many locations, we were assigned one loop per day (unless we were in Tat, Writer's, or Wonderful Shop), and we would rotate between three or four locations throughout that day. There was also the possibility of stocking, which left you more or less backstage all day. Most of the time though, the day was filled with great Guest interactions and because back part of the park clears out so early, we were able to really get to know families who came in later in the evening! 

Is this the role you originally wanted? If not, are you happy you got it?

Merchandise was actually one of my top three roles, so I was very happy about it! As much as I knew I wanted this role, I ended up loving it even more than I thought I would!

What are your favorite and least favorite parts about your job?

Favorite: Like I mentioned earlier, the Guest interactions in this part of the park were so fun because we weren't slammed with crowds...almost ever, really. Also, I had the most amazing group of people to work with, from other CPs to coordinators to leaders...I just loved everybody so much and I've definitely made friends for life and a bunch of us already have reunion planned in a couple of weeks; spending everyday with them was the greatest!  

Oh yes, and merchantaining, which is entertaining with merchandise, was taken very seriously in my area. For example, when I was in Tatooine Traders, we would play with light sabers, Boba Fett blasters, and wear Jedi Robes on the job. 

Least favorite: I don't know if this is necessarily a part of the role so much as my personal experience, but STAR WARS WEEKENDS. This was such a struggle because we were working 30-40 hours in one weekend, we had 6 solid weeks of one day off per week (not helped by the fact we lost a ton of CPs in May) and everyone's moral had basically hit rock bottom. Also, the Backlands just aren't used to crowds, even during Spring Break. Then Mark Hamill came and that weekend was kind of my breaking point - it was the only time I can honestly say I wanted to leave and wasn't having fun. However, SWW ended and things improved so much! 

Any specific magical moment you want to share?

Oh gosh, there's SO many! One that stands out was when I was working in Tatooine Traders, stuck at Build Your Own Droid, which is the absolute worst. One family was walking off of Star Tours and the droids caught their little girls' eye. They were from Wisconsin (where I grew up), so we struck up conversation pretty easily. The younger daughter left some stickers behind, so I held on to them because I knew she would be back. Of course, she did and when they came back, the dad asked if it would be ok if the younger daughter stayed with me while he took his older daughter back on Star Tours (the younger one didn't like it). I said yes and because no one was building droids at this time of night, I had chance to talk to Princess Isabel and learn about her trip and how much fun she was having. We built about four droids before her family came back and the older sister joined the fun! While the girls built, I found out that their dad used to be a Cast Member, in merchandise, no less! The family was with us for about 45 minutes and Isabel refused to leave, gave me about a dozen hugs before she left, and only left once her dad said they could maybe come back to Studios later in the week to see me again! It was by far the greatest Guest experience of my program. 

Obviously, this is just one of many!

What made you want to do the DCP?

I've wanted to work at Disney since I was 3 years old. I didn't actually visit til I was 4, but my family is so immersed in everything Disney that I've known and loved it quite literally my whole life. When I was little, my mom told me she wanted to work at Disney when she was in college, but she met my dad and ended up staying in the midwest. From that day on, I wanted to work at Disney, but I figured it was like that thing I'll never be able to do. However, when I was at my cousin's wedding in 2009, my aunt introduced me to a friend's daughter who had done the DCP and now works as a leader down there. From that moment, I knew I needed to do the DCP! 

Is there something you wish you would have known before doing your program?

BRING A CAR IF YOU CAN  - seriously, the CP buses are the worst and I wish someone would have told me that. They're never on time, they break down a lot, just...they're a pain.

Also, this is going to sound so cliche and silly, but it's going to go by so much faster than you ever expect, so seriously, make every single moment count. There are so many things I didn't do because I thought I had all the time in the world. 

I wish I would have known to take advantage of the networking events and such as well. I feel like they would have been great experiences and I'm actually considering doing another CP just to make those connections to give me a better chance at a PI. 

What advice would you give to those who want to participate in your role?

Be super outgoing! I know it seems like a pretty obvious thing for Disney, but asking where someone is from or what they're favorite part of the day was can spark a conversation. In my experience, those are the best Guest interactions. 

This probably applies to all roles, but don't be scared during your training because someone will make sure you know what you're doing. I remember learning returns/exchanges/how to charge someone for autographed pictures/making coffee and dealing with Writer's Stop/building lightsabers/where the heck do I clock in was so scary and I was convinced I wouldn't be able to learn it. I did, of course, and you will too! 

If your area is big into merchantaining like mine was, have fun with it and don't be afraid of looking silly. We went CRAZY and Guests loved it!

What advice would you give to people who are interested in doing the DCP?

First and foremost, if you want to be there, KEEP APPLYING!! It took me a couple of tries to get in, but perseverance was worth it! And really be able to pinpoint why you want to do it as well, since I think that really helps in your phone interview. Finally, when going through the WBI, go with your gut always; that was where I got stuck in my first application process. 

Oh yeah, and don't be afraid to reach out to those who have already done the DCP to ask for advice! Most of the time, they are more than willing to help out (my ask is always open!) and give you real perspectives about their role. Helpful as the DCP blog it, it can sugarcoat some things and obviously omit some of the less-than-glamorous parts of the job.  

Interview a CP: Jessie (The Great Movie Ride)

Tour Guide Jessie!

Imagine taking a spectacular journey into the movies every day...and getting paid to do it! Jessie was able to do just this during her extension for her college program in Walt Disney World. Here's what she had to say about her experience!

What role did you have during the DCP, and where did you work? 

I actually did two programs with DCP. First I was in merchandise in Hollywood Studios Backlands in the fall of 2010, but then I got extended for Spring 2011 into attractions at one of my favorites, The Great Movie Ride!

What was a typical day like at work?  

No day and no schedule was ever the same as the next, but usually I'd clock in at whatever time, then start on a rotation performing in/driving the vehicle.  The "tour" would last 22 minutes.  During the tour I'd go through different movie scenes, get hijacked by a gangster or bandit, and then save the day!  Throughout the day, along with doing the tours, we would rotate through "land positions".  While at these land positions, we would lead guests into the "movie set" because the director was waiting!  The CPs at the ride tended to close most of the time, which was always super fun.  If you closed a vehicle, you would go through the ride in the vehicle by yourself and park in whatever scene was assigned to you.  Another job I always volunteered for was track walk. You got to walk the track!!!! 

Another thing movie riders did during the day (if you were lucky enough to get picked by the CDS) was parade control during the parade!

Is this the role you originally wanted? If not, are you happy you got it? 

When I first applied for my first program, it wasn't even on my mind!  I really wanted entertainment.  However, by the time I was able to extend into my second program, my first choice was GMR!  One of my merchandise managers actually told me I would be officially extending into GMR while my family was visiting and I was working.  I started jumping up and down and screaming!!

What are your favorite and least favorite parts about your job? 

My favorite part was definitely the performing for all of the guests every day.  It was always tons of fun watching little kids faces when I got hijacked and "died" and then killed the bad guy myself when I came back.  They would always ask, "How did you do that?" or just cry from happiness that I was alive.  I also loved being able to talk to the guests to find out where they were from.  I can't tell you how many people, who were obviously much older then I, would comment about my name tag.  They would tell me they were also from Philadelphia (my hometown), and more often then not it just so happened they had gone to my high school way back when!  The family atmosphere among my fellow movie riders was a super close second.  Everyone was just amazing to work with!  I was lucky enough to have a fantastic group of CPs with me, we all got along so well.

My least favorite part was having to leave my job when my program ended!  I know that sounds totally crazy, but I don't think I have any other least favorite parts.

Any specific magical moment you want to share?  

I don't even know if I can pick just one!!  I was able to be a part of magical moments every day, whether it was making a child a "Junior Tour Guide" or letting a random family go into our VIP entrance to make them feel that much more special.

What made you want to do the DCP? 

As I was growing up, I knew multiple people who did the DCP.  When I was in 6th grade, my family came down for a vacation and we got to ride on the Jungle Cruise of a family friend who was on the DCP!  I knew then I wanted to do the DCP someday.

Jessie (middle) and her fellow movie riders at DCP graduation

Is there something you wish you would have known before doing your program?  

I just wish I would have known even more of what Disney had to offer.  There are so many things happening there that we didn't even get to experience them all!

What advice would you give to those who want to participate in your role? 

Don't let the training and all of the spieling scare you.  It is a lot to handle with the long script and the quick loading, but the trainers will be there every step of the way.  Once you get it down, it will never leave you.  And always ask questions!  The other movie riders will help when you need it!  Be friends with your fellow movie riders.  They will become your family.  As we like to say a movie ride, "Once A Movie Rider, Always a Movie Rider."

What advice would you give to people who are interested in doing the DCP?

Go for it and do it!!!  You will never get another chance like it!  I did mine right after I graduated from college.  In my opinion, that was the best time to do it.  I was able to extend my program without having to worry about missing to much school, I didn't have to take the Disney classes so I had more time to play in the parks.  It was much better to be in the 21 and over apartments.

I would also tell anyone interested, if you know you are a BIG rule breaker, rethink the DCP.  Disney is super strict on rules.  I knew CPs who were terminated for things like cell phones out onstage, going to the park when you called in sick, having alcohol in the under 21 apartment, and other stupid little things.  Be smart and follow the rules and you will love your program! 

If you're a current or past college program cast member and would like to share your experience, email your name and role to thedisneyden@yahoo.com to participate!

I hope everyone has a magical day!

Celebrating Fourth of July at Disney?

Independence Day is one of the most popular days for families to spend time together in the Disney parks. Both Disneyland and Walt Disney World have special plans, events, and shows for guests that decide to have their vacation during this patriotic holiday.

Disneyland Resort

For those of you spending the fourth in Disneyland and/or California Adventure, there are a few things to look out for that have been catered especially to this holiday. 

• 3rd Marine Aircraft Wing Band: An extremely talented military band will perform several times in Disneyland throughout the day on July 4th:
• 3:30 pm - The band will lead the way before the new Frozen pre-parade in Mickey's Soundsational Parade.
• 5:30 pm - During the flag retreat ceremony in Town Square, the band will help retire the flag for the night.
• 5:45 pm - The band will continue down the parade route right after the flag ceremony all the way down to "it's a small world."
• 7:15 pm - The last chance to catch the band will be a full concert session at Big Thunder Ranch Jamboree.
  
• "Disney's Celebrate America! A Fourth of July Concert in the Sky": From July 1-4 at 9:25 pm, you can catch Disney's beautiful Independence Day fireworks spectacular above Sleeping Beauty Castle. If you want to find spots right in front of the castle, I recommend getting there at least an hour before the show starts. July 4th is extremely busy for Disney, so the earlier you find spots for shows, the better chance you will have in finding a good viewing location. If you can't find a space for you and your family in front of the castle, I also recommend watching the show from Main Street. I watched "Magical" on Main Street just the other day and it was a wonderful location to view the show.
  
• World of Color Fourth of July Pre-Show: At 9:00 and 10:15 pm, there will be a special patriotic pre-show before World of Color. Remember, if you want to watch World of Color in the dedicated viewing area, you MUST obtain FastPasses before the show. I highly recommend immediately heading towards Grizzly River Run to get FastPasses for the show. On busy days, these passes run out quickly, which is something you won't want to risk if you want a spot in the viewing area. If you for some reason don't get a FP for the show, there are dedicated areas for viewing without FPs. Two consistent locations available are in front of Toy Story Mania, and behind a white fence at the top of the bridge near Ariel's Grotto. Ask a cast member for more specifics if you need to find one of the alternative viewing area options. (Note: I will be working this show for July 4th!)

(Last year's 4th of July pre-show for World of Color)

Walt Disney World Resort

There are a few special patriotic firework shows in different parks in Walt Disney World on July 3rd and 4th:

• Magic Kingdom, "Disney's Celebrate America! A Fourth of July Concert in the Sky": This incredible fireworks display will ignite over Cinderella Castle at 9:00 pm. This is probably the most incredible and jaw-dropping fireworks show in all of the Disney parks. I've seen bits and pieces of the show from friends, and I can't even imagine how spectacular it must be to witness in person. You will definitely need to find a spot early for this show if you have a specific viewing location in mind.
  
• Hollywood Studios, "A Rockin' Fourth of July Celebration": The celebration begins at 6:00 pm at the Sorcerer Hat with a DJ to help energize the crowd. At 7:00, 8:00, 9:00 and 10:00 pm, Mulch Sweat & Shears will perform on stage. At 10:15 pm, the rock 'n roll fireworks will ignite the sky above the Sorcerer Hat!
  
• Epcot, "Illuminations: Reflections of Earth - 4th of July": Epcot's beautiful nighttime show "Illuminations" will have a new patriotic spin for guests on the 3rd and 4th of July to celebrate America's independence. It will feature a five minute patriotic finale called The Heartbeat of Freedom. Also, throughout the day Disney characters will appear near The American Adventure in patriotic outfits for meet and greets.

Once again, 4th of July is one of the busiest days in Disney. I personally haven't experienced this holiday in the parks just yet, but some compare it to the same kind of crowd as New Years and Christmas time. It is highly recommended to plan ahead which shows you will want to watch, as well as which rides to conquer throughout the day. Lines will be long and shows will be crowded. For those of you planning on braving the parks this day, may the force be with you!

Interview a CP: Samantha (Operations: Backlot Tour)

Samantha ready to give her safety spiel to guests!

I was thrilled to hear from Samantha Jean and learn about her experience during the Disney College Program working at the Backlot Tour in Hollywood Studios (MGM Studios back then). Here's what she had to say about her time working for Disney!

What role did you have during the DCP, and where did you work?

      I did the college program during Spring Advantage of 2006. I was in Operations and worked at the Shuttles portion of the then "Disney MGM Studios Backlot Tour." I eventually cross trained and was able to do the Tank portion of the tour as well. Though I stayed on the shuttle 97% of the time. The shuttle has since became an automation and no longer uses a live spieler. 

What was a typical day like at work?

     If I worked the early shift I came in at six or seven in the morning depending on when the park opened. We'd start every shift by inspecting all the shuttles and making notes of any damage or mechanical issues. We'd then drive one of the shuttle through the tour route making sure none of the props were damaged and then do a test of "Catastrophe Canyon." We'd fill a cast member water cooler and sweep all areas and wait for guests to arrive. During the day we would rotate through positions. I'd drive the shuttle for one tour, then spiel the next tour, then work a dock position -- and then start back over. I'd end up giving spieling at least six to seven 30 minute tours a day. If I didn't work the early shift I came in at 10am and worked till close, which was always sundown. BLT never said open after dark which was AWESOME. I was almost always home by 6pm.

Is this the role you originally wanted? If not, are you happy you got it?

     When I interviewed I knew I wanted to do something with A LOT of guest interaction. I thought Kilimanjaro Safaris at Animal Kingdom would be my perfect fit. I had never even heard of the Backlot Tour -- but once I got there I was thrilled. I loved my work location.

 What are your favorite and least favorite parts about your job?

     Least favorite was training. The process took at the very least a week. We had a 30 page script to memorize. For about an hour a day I'd get taken to a quiet room where I had to study the script alone. Then my trainer would come back and I'd be expected to have memorized another few pages. I loved my trainer -- but it was an intense process. We also had to learn to drive the shuttle. This wasn't your safari jeep by any means. It was a long tram with 7 pieces. If you didn't hit your mark exactly right you could scrap the shuttle or worse rip the door off. (How do I know? Because another CP did just that -- with a shuttle FULL OF GUESTS. Needless to say he was relocated.) The best part was my coworkers and giving the tours. I was so much fun to see people's face light up when they saw a prop from a movie they loved. Or the excitement when they "survived" Catastrophe Canyon. I loved giving the tour and getting better and better at entertaining people. 

Samantha (right) with her roommates for Valentine's Day dinner

Any specific magical moment you want to share?

      Our tour involved special effects and fire ... lots of it. By the time some little kids got through the Tank portion of the tour they were frightened. One time I saw a family with a crying child. The boy didn't want to get on the shuttle tour and his family didn't want to leave. They had waited a long time in line. I went over to the boy and started talking to him in hopes he'd calm down. He explained that he didn't like the fire and wanted to know if there was more. I said yes, but told him there was a magical part of the shuttle and if he made sure to sit right there Mickey would protect him. To the delight of his parent it convinced him to get on. I found out his name and waited for his tour at the unload area with a certificate signed by Mickey for his bravery. I also had a coupon so the entire family could have free ice cream. His parents were ecstatic and thanked me profusely. I was just happy to make the kid's -- and parent's day.

What made you want to do the DCP?

      I've always loved Disney movies and grew up adoring Mickey. It looked like a lot of fun and what better company to put on your resume then Disney? Every employer I've had since Disney wanted to talk about my program during the interview. There's just something about Disney that people like. So when they find out you worked there, you're cool.

 Is there something you wish you would have known before doing your program?

     Not really. I had a great recruiter who gave me realistic expectations of the program. Yes, it was Disney. But he also made sure that I knew it was a job ... I was going to have managers I didn't like, coworkers I couldn't stand and guests that were rude. If I could look past all that and focus on the bigger picture, building my resume, I would get exactly what I put into it. 

Samantha and her friend Rachel on Streets of America

What advice would you give to those who are going to be participating in your role?

     Unfortunately, my ride has changed so much people won't be doing what I did anymore. However, if you work in operations and operate a ride my advice is to breathe. It's easy to just push the buttons and become a robot. Slow down, talk to guests, make friends with your coworkers and enjoy the small stuff because your program will fly by fast.  My best memories are the silly things my coworkers and I did behind the scenes.

What advice would you give to people who are interested in doing the DCP?

     What I said in #7. Beyond that: When I look back at my program 8 years later I know without a shadow of a doubt it was the best thing I could have done in that moment. The job I have today is because of that internship. Some of the friends I still have today are because of Disney. It may seem silly, but every job at Disney, even cleaning the toilets, can give you a skill that translates into a professional career. There were times that my tour didn't go exactly as it was it scripted, so I had to improvise and think fast to come up with a plan. That's something I now do everyday as a TV producer. If you let it, this program could change you life. So make the most of it.

Side Note: Always make friends outside of your apartment. Because sooner or later you will have the classic room mate explosion and you'll need somewhere to hide. I was much happier when I met someone who had an apartment I could escape to when it got bad. Six girls who don't know each other in the same apartment? Believe me, sparks will fly sooner or later.

If you're a current or past college program cast member and would like to share your experience, email your name and role to thedisneyden@yahoo.com to participate!

Interview a CP: Sarah (Hollywood Studios Merchandise)

Sarah and some of her coworkers!

For those of you who are interested in participating in Merchandise during the Disney College Program, Sarah was kind enough to tell us about her experience working in this role in my favorite park, Disney's Hollywood Studios!

What role did you have during the DCP, and where did you work?

I did Merchandise in Hollywood Studios. I worked the entire back half of the park, aka the Backlands.

What was a typical day like at work?

I worked over 15 different locations so I never got bored in the Backlands. My days usually consisted of waking up, packing my backpack and taking the terrible Transtar bus to work! But really.....the E bus was awful. I'd walk back stage to my break room, change into the costume I had to wear that day (the Backlands has different 3 costumes depending on the location), hopefully grab some food, walk to my clock in location and clock in! The day consists of being at registers, restocking over and over again, creating Magical Moments, helping guests, and making sure my store had that Disney look. I'd open and close carts, or build lightsabers or droids if I was as Tatooine Traders, I'd talk with guests about their vacation. Then at the end of the night, I'd help close the store and registers, clock out, and fight to get on the bus to go back home! 

Is this the role you originally wanted? If not, are you happy you got it?

Like everyone else and their grandma, I wanted Entertainment. But I am actually really happy I got Merch. It's basically one of the best jobs ever and you learn valuable skills that translate well to any workplace. I got offered two jobs the week I came home from my program. 

What are your favorite and least favorite parts about your job?

My favorite part of it is the guest interaction. You actually have time to talk and get to know your guests. You get to know regulars and the guests that spend two weeks on property; you get to talk to them as yourself, not as a friend of Mickey or Goofy or Peter. You get to Pin Trade and create Magical Moments. You get to make kids smile and you get parents that thank you over and over again because you helped them have a great time. But of course, there are downsides. Guests can be THE WORST. When a guest has spent all day in the hot sun or the Florida rain, they get cranky and mean. When their child didn't get to participate in Jedi Training Academy, they take it out on you. When the foreign tour groups run rampant or the bratty cheerleaders take up most of the park, they will always and forever find a way to make it your fault. If you look ethnic in any way... everyone, and I mean EVERYONE, will assume you speak Spanish or Portuguese. I have had racial slurs thrown at me more than once. 

But the first time you make a kid smile just because you gave them a Mickey sticker, or when an 80 year old avid pin trader finds the pin he was looking for on your lanyard. When a mother cries because you spent ten minutes building a lightsaber with her son and his face lights up when he activates it... man... those are the moments to live for. 

Sarah hugging Peter Pan

Any specific magical moment you want to share?

I was building droids with three kids and their parents. I was a little stressed and I was close to going on break. But these kids were just so cute and polite, I almost didn't want to go on break. When they were done building them, the parents thanked me and each child hugged me, which just warmed my little heart. Then the mother handed me a card that they had made that said, "Oh boy!! You were great!! Special thanks from our family." Tears welled up in my eyes as I thanked them. I carried that card next to my ID for the remainder of my program and I still keep it in my wallet.

What made you want to do the DCP?

I am head over heels in love with Disney....so that's a little self-explanatory. Also I was ready to see the world and I had a tad bit of wanderlust while I was stuck in my small little college town. The DCP was my Neverland and I was ready to stay young forever! 

Is there something you wish you would have known before doing your program?

BRING A CAR. DO IT. BRING ONE. You hear it all the time before your program...BUT DO IT. THE BUSES SUCK. I survived without one. But the time spent on the bus going to and from work or the parks adds up.

What advice would you give to those who are going to be participating in your role?

Get good shoes and good socks and wash them regularly. Your feet will thank you. Also learn the prices for color coded tags by heart.

What advice would you give to people who are interested in doing the DCP?

What you get out of it is what you put into it. You are there to work, remember that if you plan on getting wasted every weekend at House of Blues. It can be one of the best things you choose to do in your life if you have a good attitude. 

If you would like to ask Sarah any questions about her role, experience, anything, you follow and message her on Tumblr! She'd be more than happy to help you!

If you're a current or past college program cast member and would like to share your experience, email your name and role to thedisneyden@yahoo.com to participate!

Interview a CP: Emily (Hollywood Studios Parking)

Emily meeting Wreck-It Ralph and Vanellope!

When you think of Main Entrance Operations, most would immediately think about the turnstiles and working the entrance to one of the Disney parks. However, that's not all that you can do with this role! Emily was kind enough to share about her experience during the DCP as a cast member working in Hollywood Studios parking. She loves it so much she continues to work in this role and location to this day, months after her program!

What role did you have during the DCP, and where did you work?

My role is Main Entrance Operations Parking at Hollywood Studios.

What was a typical day like at work?

A typical day at work depends on whether you work a day shift or a night shift or a double which means working all day. If you work during the day there is a lot more going on. There are about eight possible positions. You can be Auto 6 which is the pointer position of whatever row we're parking. You could be Auto 9 which is in charge of assigning buses a spot in the charter lot, AAA Diamond Parking, Sending guests to the medical lot, medical overflow, and drop offs and pick ups. Auto 7 is the pointer of traffic to whatever section of our parking lot we are parking. Fielders is another option. There are usually between one and three helping the cars park, not physically, but directing them into the correct spots. Audience Control makes sure the guests are safe while trying to get from their cars to the trams or even walking to the park. Tram Loader does as the name indicates: load the tram and make sure everyone is following the guidelines. Tram driver obviously drives the tram. Tram Spieler spiels and lets guests know important information such as where they are parked and park information. That's basically every position you can have in a rotation. 

When you start you call Auto 5, which is the coordinator, and get an assignment. You are at that assignment until someone breaks you then you call for a break time. After your break, you call Auto 5 for a new assignment. Our role is a little different because we use CDS to clock in and out, but not for assignments. If you work a night shift you are either on a tram (so driver or spieler), Auto 6 repark and you do the same as day Auto 6, but you're in the Stage parking lot and usually you don't have a fielder, or tram loader. If you work a double it just means you work all day and transition from day positions to night positions which are the same just with less people. For CP's at Hollywood Studios Parking we usually work the night shift so it's not too bad and it keeps you out of the sun for the most part. For me a typical day at work is clocking in, getting an assignment which usually is a tram unless I get Auto 6 and sometimes I get tram load. For the most part though if I work a night shift, I am on a tram (which I love).

Is this the role you originally wanted? If not, are you happy you got it?

No, this is not the role I originally wanted. I originally wanted Concierge/Front Desk at a resort because I really wanted to see what it would be like. I also thought that would be a great role to expand my communication skills and put my bilingual abilities to good use. But here at Disney that is every role. Even though it wasn't my first choice, believe it or not I am very glad I got Parking and it has definitely changed my life and made me learn a lot about myself.

What are your favorite and least favorite parts about your job?

My favorite parts are the people I work with because without them I don't know if I would enjoy my job as much. My favorite part is getting to work with my boyfriend. Yes we met in the parking lot. ;) I love being on a tram, I don't exactly know why, but I do. I like that we don't use CDS for breaks because that seems stressful to me. I like being able to add things to my spiel and the chance to sit down if you get to drive. 

My least favorite parts about my job are sometimes having to be standing in the hot sun for hours. Sometimes I hate the long hours. I really dislike Auto 9. I don't know why, maybe because it can be a little boring. I don't like tram loading after Fantasmic because I'm incapable of being mean and people really don't want to listen after a long day, they just want to go home and don't understand that we do what we do for their safety. It can get frustrating sometimes.

Emily and her roommates!

Any specific magical moment you want to share?

When I first found out I was going to be in the parking lot I was like great so much for guest interaction, but I was wrong. I still get some guest interaction so I was glad about that. I have quite a few magical moments from the last six months, but I'll share the latest and probably one of the most magical ones I've had. 

A few days ago I was spelling on the back of a tram and was kinda down because I got moved away from my boyfriend and I wasn't having a good day. So I was put to spiel which I usually love, but I was just not in the mood to be magical, but I had this huge group (I think a tour group) and they filled up the whole last cart of my tram and they saw my name tag and they just started chanting my name the entire ride. Like, "Emily, Emily..." It lifted my spirits and put me in a better mood. That was a magical moment for me. One magical moment I created was that there was a family with three kids and they all had birthday buttons on, but they weren't triplets. So they were on my tram on their way into the park and on their way out of the park. I told the entire tram to say happy birthday both times and it totally made their day. The parents thanked me and even asked me if I would be there that Wednesday because they would be coming back and they told me they hoped to see me again. It was sweet.

What made you want to do the DCP?

I don't know anyone who knows about the DCP and doesn't want to do it, honestly. Well, I first heard about the program my senior year of high school. My ex was a freshman in college and found out about it at school and told me about it and I had to find out more. Then I started college and heard about it again. I tried to go to a presentation my freshman year, but never was available at the time. Then I came to Disney for the first time ever in my life last summer and my friend was doing the program and I learned more about it and I knew I wanted to do it. Last Fall I applied as soon as the application came out and eventually finally went to a presentation on campus. I really like Disney and once I did the research I knew that it was something I couldn't pass up. Once I saw how much my friend was enjoying it, I knew it was for me.

Is there something you wish you would have known before doing your program?

I wish I would have known the importance of bringing a car. Even though there's buses I really feel like life is easier if you have a car. Yes, you make friends who have cars and if you're lucky like me, have a boyfriend with a car. It's still helpful to have your own. I did my research so I was pretty prepared and knew what to expect for the most part. I wish I knew how humid it gets here. It is definitely a big change from Wisconsin.

What advice would you give to those who are going to be participating in your role?

Anyone who is going to be in parking (especially at Hollywood Studios) the advice I can give you is be prepared to work hard with long hours standing up unless you're driving. If you're doing Advantage like I am get ready for a hot and humid summer. Always stay hydrated. If you burn easily wear sunscreen. If you don't like it at first (because some don't), don't give up. I can't think of anything else at the top of my head, but if anyone gets parking they can definitely reach out to me and I'll be glad to answer any questions.

What advice would you give to people who are interested in doing the DCP?

First off, DO THE PROGRAM! It has changed my life and I could not be happier that I decided to do this program. You could end up like me...I like to think I found my prince charming and at Disney and I never expected that. Goes to show anything can happen. Advice I can give from personal experience is that do your research and decide when the best time for you to do the program, but make sure you do it. I say that because I didn't plan on staying here, I planned on coming back after graduation, but then after months of thinking I have decided to stay and go seasonal and will be going to school in Florida.

If you would like to contact Emily for any questions about her role or her experience during the DCP, you can find her on Twitter and Blogger!

If you're a current or past college program cast member and would like to share your experience, email your name and role to thedisneyden@yahoo.com to participate!

I also want to personally apologize to Emily for taking SO long to post this interview. I'm so thankful she was able to share her story, and I'm so appreciative of her support and kind words. Thank you Emily!

Have a magical day everyone!