Saturday, February 23, 2013

DCP Phone Interview Study Guide

So a lot of people have been asking where I found the list of questions I used to practice for my phone interview for the DCP, and I've been regrettingly telling them I searched them on Tumblr..but the list is no longer available. I recently discovered that I have the list still saved to my computer, so I now can point you to exactly what I used to help prepare myself! (I actually removed a lot of questions that didn't pertain to me, since I wasn't applying for Character Attendent or Transportation or roles like that as my top three, but these are pretty much the most common questions that get asked.)
  1. Why do you want to work with Disney?
  2. Why do you want to participate in the program?
  3. What does it mean to you to be a Disney Cast Member?
  4. What makes you a good candidate for DCP?
  5. What can you offer the Company?
  6. What does Disney mean to you?
  7. Have you been to Disney World? What did you like about it? What’s your favorite memory there and why? Describe a magic moment you’ve had in the Disney parks.
  8. Are you familiar with the Disney parks and other parks in the area?
  9. What does being in Florida mean to you?
  10. Do you think it would be a big adjustment to move this far from home?
  11. Share an experience you’ve had with excellent guest service.
  12. What do you want to get out of this internship?
  13. Why did you choose to apply to this internship at this moment in your college career?
  14. How do you think the program will help you professionally?
  15. Rank your top three-five roles. Why?
  16. Would you be open to working _____ role?
  17. At which park or resort would you prefer to work? (Tip: take a look at the location’s hours, attractions, restaurants, shops, etc. before you make your selection.)
  18. What would you do if you were working an attraction and a guest was too short to ride?
  19. What would you do if you were working merchandise and the store didn’t have the specific Tinkerbell shirt a girl was looking for?
  20. What would you do if your apartment roommates weren’t cleaning up after themselves?
  21. How do you feel about living with 1-7 roommates?
  22. What part of the housing situation are you most looking forward to?
  23. What do you think would be the worst part about the Disney-provided housing and why?
  24. What would you do if a roommate wouldn’t cooperate with your sleep schedule?
  25. Previous work experience?
  26. If you’ve had a job before, what did you like and dislike about it?
  27. Talk about an experience you’ve had with good customer service.
  28. Have you ever had to give a presentation for a lot of people, especially with the use of a microphone? How did you feel doing so?
  29. Let’s say you were selling pretzels that cost $1.50 each. A guest wants to buy three and gives you a $10 bill. How much change do you give them?
  30. (BBB) What would you do if you were working at the Bibbidi Bobbidi Boutique and had a timid princess who wasn’t very receptive to getting her hair and makeup done?
  31. If you were working merchandise or QSFB and you had a guest in front of you while the phone is ringing, what would you do?
  32. In what ways would you provide excellent guest service?
  33. Name 3 positive qualities about yourself.
  34. What are some words your employer, coworker, or professor would use to describe you?
  35. Describe a situation where you had to work with a difficult person. (Boss, coworker, professor, customer, etc.)
  36. How would you handle an emergency at the parks?
  37. What are you most looking forward to in the program?
  38. Have you ever handled money?
  39. How would you greet guests?
  40. How would you manage getting tasks completed while being interrupted by guests, etc?
  41. How would you feel about working outdoors?
  42. Do you prefer to work as a team or individually?
  43. At what pace do you prefer to work?
  44. How would you handle a guest who needs help but doesn't speak your language?
  45. Describe a time at your previous job in which you made someone happy.
  46. (Photopass) What experience do you have working with cameras?
  47. (Attractions) Have you ever had to memorize a presentation and then deliver it in front of a group of people?
  48. (Attractions) What experience have you had speaking in front of crowds? Are you comfortable doing so?
  49. (Attractions) What would you do if you messed up your spiel?
  50. (Main Gate/Transportation) How would you maintain the magic in main gate operations?
  51. (MG/T) Why do you think transportation is so important at Disney?
  52. (Hospitality/Concierge) What would you do if you were working the front desk and a guest wanted a specific type of room but none were available?
  53. (H/C) How comfortable would you be being trained on and working with a computer reservation system?
  54. (H/C) How would you make a guest feel special as they are just starting their Disney vacation?
  55. (H/C) What do you think the duties of a concierge are?
  56. (H/C) How are you experienced for this role?
These were the ones I used to practice, remember my top three roles were merchandise, attractions, and concierge, so that's why most of those questions are on this list. To see all of the questions I had specifically, click here.

My best advice is to make sure you know yourself. Sounds weird, but if you haven't noticed, the majority of these questions are about YOU. Express your love for Disney, show your passion for why you want to do the program, and stay professional. Smile when you talk! It really does make a difference. Ask questions at the end if you have any! I did, I've heard it's a really good way to make a good impression. It shows you're more interested in things other than just trying to get accepted.

If you have any questions, feel free to ask!


  1. Any advice for answering questions like "how would you handle a grumpy child" or "want would you do if a child is shy?"

  2. How did you answer questions 47-50? Or how would you answer "What would you do if a child was not tall enough to ride your ride?"